Why we use your personal data |
How do we use personal data for this purpose? |
What is the legal basis for processing your personal data? |
Provide you with FESPA products and services |
To carry out our obligations under a contract with you, for example where you have purchased a stand at our event. |
We process your personal data to deliver our contractual obligations to you. |
Personalise our products and services |
To deliver an event that meets your requirements and expectations, for example, ensuring you receive information on features at the event that are relevant to you and your business. |
It is in our legitimate business interest to meet your needs and give you the best customer experience we can. |
Manage your enquiries and offer customer services and support |
To contact you via your preferred channel (such as email, phone or mail) to provide further information related to your enquiry, for example, exhibiting, visiting or speaking at our event. We may also contact you by similar channels to respond to your request for help or support. |
It is in our legitimate business interest to fulfil your enquiry request so that you can receive information relevant to your enquiry or request for help and support. |
Manage your registration to our exhibitions or conferences |
To contact you by email to confirm we have received your registration and send you your badge or confirmation for entry. To give you access to our event apps, so that you can plan your visit. |
It is in our legitimate business interest to send you your badge or app login credentials by email in advance of the event and ensure that we can communicate details of any features that may be relevant to you including transport and accommodation. |
Administer orders relating to third party suppliers |
To carry out necessary administration to provide our suppliers with information to complete your obligations such as health and safety forms and venue regulations regarding stand build.
We may share your personal data with these third party companies for this purpose. Please contact us to opt out at any time. |
Sharing personal information such as name, address, company name, email and phone of the exhibiting company is fulfilling a contractual and legal obligation. Contractors who offer additional services may contact you to offer your relevant services. It is in our legitimate business interest to share your personal data so that you can benefit from these services if required. |
Administer membership and subscription records |
To carry out necessary administration to provide you with information and benefits in line with your subscription such as sending you FESPA World newsletter by email or fulfilling FESPA Direct membership. |
It is in our legitimate business interest to fulfil the nature of your subscription or membership, and to talk to you about renewing or updating details of the services that we may provide to you. |
Provide you with information of our products and services |
To keep you informed of other FESPA products and services that may be of interest to you. This will be in accordance with any preferences that you may have indicated when you completed a registration form or other data capture form.
Please contact us to opt out at any time. |
It is in our legitimate business interest to keep you up to date with future events that you wish to attend based on your previous registration or attendance at our events or other services such as our Awards programme or newsletter. |
Carry out aggregated and anonymised research about engagement with our events, products and services |
To understand customer requirements and expectations, and to continuously improve the products and services that we offer. |
It is in our legitimate business interest to meet your needs and give you the best customer experience we can. |
Facilitate the use of badge scanners at FESPA events |
To analyse visitor traffic with a view to staging and improving the event such as recording your attendance and the features that you visited. Exhibitors may also scan your badge at their stand to capture their own visitors and leads. |
It is in our legitimate business interest to understand if you attended our event and which features you visited to improve the event experience.
By consenting to the exhibitor scanning your badge you agree to your personal details being transferred to that organisation. |
Verifying the visitor figures of FESPA events (see Third Parties for further information). |
To carry out audits on the visitor figures that FESPA report, ensuring we meet industry standards. |
It is in our legitimate business interest to report true and accurate figures so that our customers are not misled when engaging with any FESPA products and services. |